Refund Policy

At Averra, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging

Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged after delivery
• Items not in their original condition
• Clearance or final sale items (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear on your account

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement or refund at no additional cost.

Order Cancellations

Orders can be canceled within 24 hours of purchase.
After this period, your order may already be processed and cannot be canceled.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

For any return or refund inquiries, contact us at:

📩 support@averrafit.com
⏱️ Response time: within 24 hours